According to foreign media reports, the National Health Service System (NHS) is currently testing a medical chat robot software in the hope of replacing its existing non-emergency hotline. It is reported that this software was developed by UK start-up company Babylon. It will understand the patient's condition through question and answer and give corresponding suggestions - whether it is to go to a doctor or let it recover. According to a report in the Financial Times (FT), the software is planned to start a six-month trial in parts of London from the end of this month. At that time, more than 1.2 million people will participate.
NHS's non-emergency hotline 111 is different from emergency services. The operator is not a professional medical staff, and it costs up to NHS 20 per phone, and the entire process takes about 10 minutes to complete. This high-cost, low-efficiency operating model was criticized by the National Quality Supervision Committee, the UK's national health care regulatory authority. The department stated that the help-seekers often hang up or receive inappropriate medical advice.
Babylon hopes to change the situation. It will use artificial intelligence-driven chat bots to classify the condition of the helper and then make a reasonable opinion, instead of serving as a layman to provide medical diagnosis. The average exchange time between the helper and the robot is about one and a half minutes, and the maximum number of questions and answers for the two sides can reach 12. Babylon CEO Ali Parsa told FT that although their agreement with NHS would be "significantly" cost-effective, they did not give exact figures in the agreement. This is not the first time that Babylon has cooperated with NHS. Earlier, they had worked with Essex, another service software. Users can develop video medical consultations through this software. The company said that 20% of patients who had undergone a surgical operation had used Essex, which could help them reduce the number of visits to emergency rooms and clinics. In addition, the video medical consultation also supports patients living outside the doctor's service area. The one-time service fee is 25 pounds. If the monthly fee is set, the monthly fee is only 5 pounds.
NHS's non-emergency hotline 111 is different from emergency services. The operator is not a professional medical staff, and it costs up to NHS 20 per phone, and the entire process takes about 10 minutes to complete. This high-cost, low-efficiency operating model was criticized by the National Quality Supervision Committee, the UK's national health care regulatory authority. The department stated that the help-seekers often hang up or receive inappropriate medical advice. Babylon hopes to change the situation. It will use artificial intelligence-driven chat bots to classify the condition of the helper and then make a reasonable opinion, instead of serving as a layman to provide medical diagnosis. The average exchange time between the helper and the robot is about one and a half minutes, and the maximum number of questions and answers for the two sides can reach 12. Babylon CEO Ali Parsa told FT that although their agreement with NHS would be "significantly" cost-effective, they did not give exact figures in the agreement. This is not the first time that Babylon has cooperated with NHS. Earlier, they had worked with Essex, another service software. Users can develop video medical consultations through this software. The company said that 20% of patients who had undergone a surgical operation had used Essex, which could help them reduce the number of visits to emergency rooms and clinics. In addition, the video medical consultation also supports patients living outside the doctor's service area. The one-time service fee is 25 pounds. If the monthly fee is set, the monthly fee is only 5 pounds.
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