Taobao telephone service
The second paragraph of Article 6 of the “Measures for the Administration of Industry and Commerce on Handling Consumer Complaints†stipulates: 'If consumers have disputes over consumer rights due to online transactions, they may complain to the administrative department of industry and commerce at the place where the operator is located, or they may also submit to a third-party trading platform. The local administration for industry and commerce lodged a complaint'. Therefore, you can make a complaint by dialing 12315 where the operator is located or where the third-party trading platform is located.
As a Taobao user with a weak legal consciousness, a casual fisher who has only two shopping records in his spare fish actually has 1/2 of the bad experiences. Hereby advise everyone that there is plenty of water and shopping.
cause Originally, I did not come into contact with spare fish because of the contradiction of second-hand goods. Electronic products are mainly purchased through Jingdong (compared with the following unsatisfactory after-sales experience). Only this year I bought a 90% new Bluetooth version of HHKB from free fish (which of course is not the protagonist of today). The shopping experience was quite enjoyable, which also gave me confidence in the free fish platform. However, with the keyboard is not enough, because the new version of the scum mbp only type-c, so an urgent need to purchase an interface converter / docking station, experienced a few, and finally caught up with Dell's WD15. However, this cargo does not sell Jingdong.
Dell wd15 docking station _ Taobao search Dell WD15 docking station s.taobao.com direct link There is no good return platform, even if Dell products and after-sales reputation, but the price of nearly thousand yuan, let me remain skeptical of its cost.
Then the question is, how to experience a good product at a lower price? Free fish
Purchase
A week after the new keyboard was full of hope for free fish, he searched for "Dell wd15". Sure enough, the price of goods is 350. Do not 998, do not 588, as long as 350!
How well described, "it was entirely new" and "three-month quality problem replacement." Just in case, and specifically read the seller's credit.
seller's credit
Wow, the credit is so high that I only have more than 700, and the 650 is free to ride a bike. Car?
At that time, I didn't think too much. After chatting with the seller on a few orders, the goods were delivered in time. . . God he is 90% new.
Because there was no habit of drying clothes, no photos were taken at the time. However, I promise that 50% of the new players will lose. The back is all grey, the joints are filled with mud, and the lines are almost broken.
However, what methods are there for you to dig in your pits? If quality is no problem, why can't you just look for other people's problems? (Oh, think really naive it)
My credit
The address of the recipient is the company, because the company did not have hdmi lines, and other interfaces at the time were tested without problems.
The next course is to take home test hdmi, but unexpectedly do not know, a plug hdmi, mac home screen mad flash, an external monitor is black. This is completely useless, because my monitor only uses hdmi or dp. There are no other interface cables.
Therefore, during the selection of the return application, there was a setback, during which time the worry was my line, and the line was changed once again. However, this time it turned out to be completely magical.
Finally, at the moment before the system's default consent, the seller chose to agree.
return address
So good, return money, well-meaning. Just as I had a SF coupon of 30 yuan, even if the other party refused to pay the freight, it was nothing. The courier brother also helped me choose the missing piece of insurance.
Express list
The logistics was also very smooth. The third day arrived. At that time, Taobao slag rookie logistics could not find any logistics information. I didn't know any ghosts either.
Logistics
Not surprisingly, the day before the system was confirmed, the seller rejected it. . . The reason is "not received"
Refuse
So in this step, I finally can apply for free fish service intervention! The first time I wanted to communicate with customer service, I was still very excited. There was no way to apply for intervention or contact customer service.
Only after the seller has refused to apply for intervention, that is, within the prescribed 14 days or even longer, the seller can drag.
However, it is naive, customer service is not condescending to mortals! Big Taobao robot is the best in the world!
The robot agreed to intervene and was asked by the robot to submit the voucher. . . Then the robot is refunded to the seller.
No customer service contacted me in any form until the last moment.
At the beginning, I thought that I would be so readily confirmed. I found that the account did not receive the money before I took a closer look and played the seller mmp.
My TM is sick, tossing one month before and after, is to give each other 350 pieces? I also paid the freight myself and sent it back. Can I still sell my garbage?
Then I contacted Taobao's customer service by phone (I have no entrance, and I couldn't even find the customer service call). Then I was informed by the robot that I would contact me within two days. I look forward to it.
If I think about it, it seems that I don’t know how to deal with it. I’m an ordinary user with weak legal consciousness. When I received the goods, I didn’t open the inspection in front of my brother. I didn’t take a photo after I opened the machine (machine serial number and The seller's figure is inconsistent), and no image data was left and no phone records were recorded (no one from Taobao customer called me). There was no evidence at all.
At that time, people took a bite and said that I had damaged myself, or that something had gone out of my bag, or that the only thing I sent back was bubble xx, and I had no choice.
Like my IQ, I basically bid farewell to online shopping.
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